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Frequently Asked Questions > @Cash
Introduction
What is @Cash?
How do I use @Cash?
Will @Cash be expired?
What are the charging methods of @Cash?
Why do I need to purchase @Cash?
What is the cost of @Cash?
How do I get my @Cash working?

@Cash Top Up

 

Where can I purchase Prepaid Cards?
I have problems topping up my @Cash. It's always showing me "Invalid Security Code or Serial No."!
I want to top up my prepaid card but I just noticed it is expired. Can I have a refund or exchange?
I have topped up successfully to my account, but I cannot see my Cash balance in Cash Shop!
I topped up using SAM/AXS but the entry of National ID is incorrect. Can I transfer the @Cash to the correct Account?

@Cash Items
I bought this @Cash item but I did not receive it. However my @Cash was deducted. Why?
I have sent my friend a gift successfully, but my friend did not receive it!
Someone has sent a gift to me, but I did not receive it!
I bought an item in the Cash Shop, but it did not appear in my Cash Wardrobe!
I have accidentally bought an item, can I refund or exchange or transfer it to my friend's account?
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@Cash Prepaid Card Terms & Conditions

@Cash Prepaid Card
  The following terms apply specifically to your purchase and use of Asiasoft @Cash Prepaid Card ("@Cash Prepaid Card"): The @Cash Prepaid Card is for sale in Singapore and Malaysia only. Asiasoft does not warrant the validity of the @Cash Prepaid Card if purchased outside the territories of Singapore and Malaysia. @Cash Prepaid Card holds no cash value.

No exchange or refund shall be made if the Serial Number of the @Cash Prepaid Card was found to be tampered. You have the responsibility to check the condition of the @Cash Prepaid Card especially the Serial Number before purchasing. Do not purchase the @Cash Prepaid Card if you are in doubt of its authenticity.

Please remember to request for the purchase receipt from the authorized retailer before leaving. In the event that you encountered problems with the purchased @Cash Prepaid Card, the receipt of purchase as well as the @Cash Prepaid Card is required to be presented in order to obtain support from Asiasoft.
Using Your @Cash Prepaid Card
 

The @Cash Prepaid Card allows you to charge your Asiasoft Passport Account with the amount of @Cash credits stated on the face of the card. @Cash credits allow you to purchase in-game items, at a pre-determined rate, for products and services provided by Asiasoft Online. Rates are subjected to changes at any time without notice at the sole discretion of Asiasoft. The @Cash Prepaid Card cannot be used for any other purpose unless otherwise stated in an official media authorized or hosted by Asiasoft.

In order to use the @Cash Prepaid Card, you must successfully register for an Asiasoft Passport Account.  You may register an account without charge at https://passport.Asiasoft.net

Your @Cash Prepaid Card is your own responsibility. Asiasoft will not be held liable for any loss of @Cash after your purchase. (e.g. lost, disclosed prepaid card information to third party, illegal trading of @Cash)

Checking your @Cash Credit Balance
 

You may check your @Cash credit balance by logging onto your Asiasoft Passport Account at http://passport.asiasoft.net and selecting the "My Cash Information" option, located under @Cash tab. 

Expiration of your @Cash Prepaid Card
 

Your @Cash Prepaid Card must be charged to your Asiasoft Passport Account within the Expiry Date printed on the card (the "Expiry Date").  Once you have activated your @Cash Prepaid Card, your @Cash credits are valid for 365 days after the date of top-up.

Your @Cash credits are valid for 365 days after the date of top-up. Each topping up of @Cash record will have its 365 days of expiry. You are to utilize @Cash credits before it expired.

Under no circumstances will Asiasoft provide refunds for unused @Cash credits remaining at the end of the activation period or the card's Expiry Date.

Termination
 

If your Asiasoft Passport Account is terminated for any reason by Asiasoft Online, no refunds, including unused @Cash credits, will be granted.  You understand that your Asiasoft Passport Account can be terminated by Asiasoft Online if Asiasoft Online determines, in its sole discretion that you are in breach of the terms stated in the Terms of Use of Asiasoft Passport or in this Agreement.

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Online @Cash Purchase Terms & Conditions

IMPORTANT USER REPRESENTATIONS
 

You represent to Asiasoft Online that you are the authorized user/owner of the credit card that is used to pay for the @Cash credits. 

If you are not the owner of the credit card, you warrant that the credit card information provided to Asiasoft Online is obtained lawfully and with the permission of the credit card owner.

All the information provided during the verification process must match the credit card account records as provided by the credit card issuing bank.

Basic Terms and Policies
 

BY USING THIS ONLINE PAYMENT SERVICES TO TOP-UP @Cash CREDIT TO YOUR ACCOUNT WITH ASIASOFT ONLINE, YOU AGREE TO THESE BASIC TERMS AND POLICIES STATED HEREIN AFTER:

The address of your computer and your ISP provider will be determined, and recorded as a safeguard against fraudulent behavior and may be used by Asiasoft Online or legal entities to prosecute guilty parties.

Credit card fraud is a felony punishable by heavy fines and jail term. Fraudulent behavior will be prosecuted to the fullest extent of the law.

Credit card numbers are transmitted directly to the banking network for authorization. Asiasoft Online does not record your credit card number anywhere.

You shall be redirected to a secure online payment service provider and a confirmation e-mail will be sent once the transaction is completed.

Your online purchase of @Cash credits is final and irreversible once online payment is processed and confirmed.  Your Asiasoft Passport Account will be credited with an amount of @Cash credits you have purchased.

The @Cash credits allow you to purchase in-game items, at a pre-determined rate, for products and services provided by Asiasoft Online. Rates are subjected to changes at any time without notice at the sole discretion of Asiasoft.

The @Cash credits are valid for 365 days from the transaction date of the online purchase to top-up your Asiasoft Passport Account.

Your @Cash credits are valid for 365 days after the date of top-up. Each topping up of @Cash record will have its 365 days of expiry. You are to utilize @Cash credits before it expired.

Under no circumstances will Asiasoft Online provide refunds for unused @Cash credits remaining at the end of the credit's Expiry Date.

You may check your @Cash credit balance by logging onto your Asiasoft Passport Account at https://passport.Asiasoft.net and selecting the "My Cash Information" option, located under the @Cash tab. 

If your Asiasoft Passport Account is terminated for any reason by Asiasoft Online, no refunds, including unused @Cash credits, will be granted.  You understand that your Asiasoft Passport Account can be terminated by Asiasoft Online if Asiasoft Online determines, in its sole discretion that you are in breach of the terms stated in the Terms of Use of Asiasoft Passport or in this Agreement.

Do note that all newly created Asiasoft Passport will have a 14-days testing period before online charging methods are enabled.

You agree that your use of the online payment services is at your sole risk and you are solely liable for all actions taken via your credit card during online transactions.

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S.A.M/AXS/iNETS @Cash Purchase Terms & Conditions
 

SAM/AXS/iNETS top-up requires the input of a current existing email address in order to receive the purchased epin. Under no circumstances will Asiasoft Online provide refunds for incorrect entry of email address that resulted in @Cash being credited to the Asiasoft Passport Account of another party.

Your purchase of @Cash credits is final and irreversible once the transaction is processed and confirmed.  Your Asiasoft Passport Account will be credited with the amount of @Cash credits that you had purchased.

The @Cash credits allow you to purchase in-game items, at a pre-determined rate, for products and services provided by Asiasoft Online. Rates are subjected to changes at any time without notice at the sole discretion of Asiasoft.

The @Cash credits are valid for 365 days from the transaction date of the online purchase to top-up your Asiasoft Passport Account.

Your @Cash credits are valid for 365 days after the date of top-up. Each topping up of @Cash record will have its 365 days of expiry. You are to utilize @Cash credits before it expired.

Under no circumstances will Asiasoft provide refunds for unused @Cash credits remaining at the end of the Credit's Expiry Date.

You may check your @Cash credit balance by logging onto your Asiasoft Passport Account at https://passport.Asiasoft.net and selecting the "My Cash Information" option, located under the @Cash tab.

If your Asiasoft Passport Account is terminated for any reason by Asiasoft Online, no refunds, including unused @Cash credits, will be granted.  You understand that your Asiasoft Passport Account can be terminated by Asiasoft Online if Asiasoft Online determines, in its sole discretion that you are in breach of the terms stated in the Terms of Use of Asiasoft Passport or in this Agreement.

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Amendments
 

You agree that Asiasoft may amend or modify these Terms or impose new conditions at any time by updating these Terms on the Site or upon notice from Asiasoft to you as published through the site or by email. Any use of the site or order by you after such updating shall be deemed to constitute acceptance of such amendments, modifications, or new conditions. If you do not want to be bound by an amendment, you will need to terminate your registration, if any, and refrain from using the Site or using Applications after that date. No other amendments will be valid unless they are in a paper writing signed by Asiasoft and by you.

Asiasoft will not take responsibility for any damages found to be resulting from a user's failure to familiarize themselves with the contents of the agreement and posted notices.

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@Cash & Cash Items Disclaimer
 

Time sensitive Cash Items will not be reimbursed during unavoidable game service disruption. Purchase should be made at user's own discretion.

Once @Cash credits are used successfully for redemption/purchase/gifting, there will be no exchange, transfer or refunds, under any circumstances.

All purchased Cash items and charged @Cash are deemed non-refundable.

Reimbursement Policy
 

Security measures have been implemented to ensure the integrity of the data on our servers and database; even with all the implementation, players may lose their @Cash item(s) against their own wishes occasionally. In the event of such cases, Asiasoft will take up steps to reimburse the lost item(s) based on a case-by-case basis.

In the event of disappearance of @Cash / Cash Item(s), players are strongly advised to report the incident immediately with a relevant screen shot and provide all the details requested for an investigation to be conducted. However, the result of the investigation that was conducted will be final and no further appeals will be entertained.
Do note that ultimately, players' game accounts including all items are their sole responsibility.

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ASIASOFT @Cash FAQ
Introduction
What is @Cash?
@Cash is the credit system used by both Asiasoft Passport and PlayPark. Our members* will be able to use @Cash to redeem for game cash that are to be used in all games published by Asiasoft Online.

* Sign up for your FREE Asiasoft Passport Account here or PlayPark Account here !
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How do I use @Cash?
You will need to top-up your @Cash.

Login to your Asiasoft Passport and select @Cash > Top-up to do so.
Or
Click on Wallet Refill in PlayPark.
Will @Cash be expired?
Yes, @Cash will be valid for 365 days upon each top up date. Only after you had converted your @Cash into game cash, it will not expire.

To check whether your @Cash is going to be expiring, please login to your Asiasoft passport and click on "My Cash Information" to check your @Cash expiry.

For PlayPark, clicked on "Wallet Refill" > History.
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What are the charging methods of @Cash?

Kindly refer to http://www.playpark.net/guide/cash-charging for more information on charging methods


More payment methods will be evaluated and implemented in the near future.

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Why do I need to purchase @Cash?

@Cash allows player to purchase items that are not available to be purchased by in-game currency. These items are superior in statistics in comparison to in-game currency purchase items.

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What is the cost of @Cash?

Singapore
Every 10,000 @Cash = S$10.70

*Prices are inclusive of 7% GST


Malaysia
Every 10,000 @Cash = RM25.00


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How do I get my @Cash working?
After your @Cash is charged into your account, you are to take an additional step to convert the @Cash in Asiasoft Passport / PlayPark into the game which you desired to spend in.

After successful conversion, you may proceed to the Cash Shop located in the game to spend your Game Cash. @Cash can also be used to purchase @key, online shopping and even register for certain events too.
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Top Up of @Cash
Where can I purchase Prepaid Cards?

Click here to view the retailing stores that sell @Cash Prepaid Cards.

I have problems topping up my @Cash. It's always showing me "Invalid Security Code or Serial No."!

This problem might due to:

a. You have already topped up the serial number but wasn't aware (sometimes the receipt page might not show up properly due to your browser configuration). To check if you have topped up successfully, click on @Cash > My Cash Information to see your transaction history in Asiasoft Passport.

Note that the balance showing in My Cash Information refers to the @Cash Balance.

For PlayPark, clicked on "Wallet Refill" > History.

b. If the above does not solve your problem, it may be a mis-print of the security code. You may then send us a message via @Cash Web form to report the problem.

c. The card has been charged by another account. If that was not intended, you may send us a message via @Cash Web form to report the problem.

I want to top up my prepaid card but I just noticed it is expired. Can I have a refund or exchange?
We regret to inform you that it is not possible to have a refund or exchange. Player has the responsibility to check the condition or expiry of the card before purchasing.
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I have topped up successfully to my account, but I cannot see my Cash balance in Cash Shop!

This problem might due to:

a. High traffic at Cash Shop may cause lag affecting the cash balance shown. Try accessing the Cash Shop a few times, preferably in different channels to rectify the problem.

b. You may have topped up with another Passport Account which does not contain the character(s) you used to check your Cash Balance. This happens when players assign same name for login IDs and game characters which often create confusion. Just remember that you are charging to your Account and not to your character.


Upon encountering this, you might want to recall if you have ever created more than 1 Passport Account. If you had, please check out your account information to see if your character belongs to the Passport Account you have used to top up your @Cash. You may check out your account information by logging onto Asiasoft Passport, and selecting Accounts and clicking on 'View'.


You may then send us a message via @Cash Web form if the @Cash is not credited after 24 hours.

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I topped up using SAM/AXS but the entry of National ID is incorrect. Can I transfer the @Cash to the correct Account?

For GX credits

You need to call *42637, and reply with Number "9" for Asiasoft, than select Option "5" to view Purchase Records. You will receive the game code that you have purchased for the past 1 month, regardless if the game codes have been activated before.


For Starhub

You need to send an SMS with the text "tu" or "Tu" to 146067882, than select Option "5" to view the last 10 Serial Numbers and Security Codes. You will receive the last 10 Serial Numbers that you have purchased, regardless if the game codes have been activated before.


For Maxis Hotlink

You need to go to Maxis WAP portal (wapportal.maxis.com.my) > Games > Games Communities > @Cash Top Up. Click on "MY ACCOUNT" button for your purchase history and retrieve all the e-pins.

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@Cash Items
I bought this @Cash item but I did not receive it. However my @Cash was deducted. Why?

There may be some delays due to high network traffic at the Cash Shop.Please kindly revert back to us if the Cash item is not credited after 24 hours,with the required information stated in @Cash Webform for further investigation.

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I have sent my friend a gift successfully, but my friend did not receive it!

This problem might due to:
a. You have entered the intended recipient's in-game nick incorrectly.
b. The intended recipient's character is in the different World as your character.
c. Item delivery delayed may be due to lag issue, so please give 24 hours grace. If the item still does not show up after 24 hours, please kindly revert back to us with the following information in your iBox message for further investigation:


If the item still does not show up after 24 hours, please kindly revert back to us with the required information stated in @Cash Webform for further investigation.
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Someone has sent a gift to me, but I did not receive it!

This problem might due to the below:

a. Sender entered wrongly the character name of yours.
b. Sender used a character from different World to send the gift.
c. Item delivery delayed due to lag issue, please wait for 24 hours.


If the item still does not show up after 24 hours, please kindly revert back to us with the required information stated in @Cash Webform for further investigation.
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I bought an item in the Cash Shop, but it did not appear in my Cash Wardrobe!

a. You have not successfully purchased the item. The purchase is not successful if you did not see a "Purchase Success" message popping up after you have confirmed your purchase. In this case, no @Cash will be deducted. You may try to access the Cash Shop a few times.
b. Due to high traffic at Cash Shop, you may experience some lag which causes the item delivery to be delayed. In this case, @Cash is deducted but item does not show up. Please wait for 24 hours before reverting back to us


If the Cash item is not credited after this time, please kindly revert back to us with the required information stated in @Cash Webform for further investigation.

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I have accidentally bought an item, can I refund or exchange or transfer it to my friend's account?
Please note that it is stated in our Terms of Usage for @Cash and Cash Shop/Items that once purchased successfully, item bought cannot be refunded or exchanged or even transferred to another account. However, for MapleSEA players, you may use it for another character within the same Maple account in the same World.

Note that if the item is intended to be given to a friend, you should use the 'Gift' function and not the 'Buy' function as you can't drop or trade cash items. Player should also note of possible lag issue and be patient for the item to be delivered to avoid unintentional repeat purchase.
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